A new system architect questions the value of allowing attachments to cases. What would be your best response?

Question

Options

• APega provides attachment functionality out-of-the-box, so it must be important.
• BAttachments can provide additional information required to process a case.
• CAdding attachments to cases is the method of choice for storing case documentation.
• DCase flow is dependent on attachments because attachments provide information essential to a

• A
  4% (1)
• B
  74% (17)
• C
  13% (3)
• D
  9% (2)

No community discussion yet for this question.