Pegasystems
PEGAPCSA84V1 · Question #132
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case…
The correct answer is C. Add a decision step to the process. D. Add a Persist case step to the case life cycle. See the full explanation below for the reasoning.
Question
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
Options
- AConfigure the stage to resolve the case.
- BConfigure the case type to create temporary cases.
- CAdd a decision step to the process.
- DAdd a Persist case step to the case life cycle.
How the community answered
(13 responses)- A8% (1)
- B8% (1)
- C85% (11)
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