Pegasystems
PEGAPCSA84V1 · Question #132
PEGAPCSA84V1 Question #132: Real Exam Question with Answer & Explanation
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Question
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
Options
- AConfigure the stage to resolve the case.
- BConfigure the case type to create temporary cases.
- CAdd a decision step to the process.
- DAdd a Persist case step to the case life cycle.
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