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Pegasystems

PEGAPCSA84V1 · Question #13

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?

The correct answer is D. The user is notified that the maximum urgency has been reached. See the full explanation below for the reasoning.

Question

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?

Options

  • AUrgency value remains at 100, but other service level processing continues.
  • BUrgency value continues to increment as configured.
  • CService level processing is halted until the assignment is completed.
  • DThe user is notified that the maximum urgency has been reached.

How the community answered

(24 responses)
  • A
    17% (4)
  • B
    8% (2)
  • C
    4% (1)
  • D
    71% (17)

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