Pegasystems
PEGAPCSA80V1_2019 · Question #96
A help desk ticket case type is defined as follows: If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
The correct answer is C. When the Process ticket step starts. See the full explanation below for the reasoning.
Question
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
Exhibit
Options
- AWhen the Process ticket step completes
- BWhen the Triage stage completes
- CWhen the Process ticket step starts
- DWhen Verify solution step starts
How the community answered
(37 responses)- A3% (1)
- B3% (1)
- C84% (31)
- D11% (4)
Community Discussion
No community discussion yet for this question.