Pegasystems
PEGAPCSA80V1_2019 · Question #64
PEGAPCSA80V1_2019 Question #64: Real Exam Question with Answer & Explanation
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Question
The deadline for responding to all customer requests is eight hours. If the deadline is exceeded, and the request is from a premium customer, the assignment automatically transfers to the department manager. Which configuration satisfies this requirement?
Options
- ACreate service level agreement rules for each customer category. Use a decision table to
- BCreate a single service level agreement rule with a Transfer escalation action. Use a decision
- CCreate a single service level agreement rule with a Transfer escalation action. Use the value of a
- DCreate a single service level agreement rule with a Transfer escalation action. Use a when rule to
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