Pegasystems
PEGACSA72V1 · Question #53
On a service level, the passed deadline interval is measured from __________________________.
The correct answer is C. The end of the deadline interval. Explanation: References:
Process and Service Levels
Question
On a service level, the passed deadline interval is measured from __________________________.
Options
- AWhen a user begins the assignment.
- BWhen the assignment is ready for a user.
- CThe end of the deadline interval.
- DThe end of the goal interval.
How the community answered
(38 responses)- A5% (2)
- B5% (2)
- C79% (30)
- D11% (4)
Explanation
Explanation: References:
Topics
#service level#deadline interval#goal interval#SLA configuration
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