Pegasystems

PEGACSA71V1 · Question #200

A service level ____________. (Choose Two)

The correct answer is A. Cannot be added to a subcase D. Can be referenced on an assignment shape. See the full explanation below for the reasoning.

Question

A service level ____________. (Choose Two)

Options

ACannot be added to a subcase
BCan be referenced by a utility shape
CCan be referenced using an Update a Case smart shape
DCan be referenced on an assignment shape
ECan invoke multiple escalation actions

How the community answered

(20 responses)

A
75% (15)
B
5% (1)
C
15% (3)
E
5% (1)

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