Pegasystems
PEGACSA71V1 · Question #11
PEGACSA71V1 Question #11: Real Exam Question with Answer & Explanation
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Question
Which statement best describes how a service level affects the urgency value of an assignment or a case?
Options
- AWhen a given milestone is reached, the urgency value is set to the specified value in that
- BWhen a given milestone is reached, the current urgency value is checked. If it is greater than the
- CIf the current urgency value is less than the urgency value specified in the milestone, It is adjusted
- DWhen a given milestone is reached, the specified urgency value is added to the current urgency
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