Pegasystems
PEGACSA71V1 · Question #11
Which statement best describes how a service level affects the urgency value of an assignment or a case?
The correct answer is D. When a given milestone is reached, the specified urgency value is added to the current urgency. See the full explanation below for the reasoning.
Question
Which statement best describes how a service level affects the urgency value of an assignment or a case?
Options
- AWhen a given milestone is reached, the urgency value is set to the specified value in that
- BWhen a given milestone is reached, the current urgency value is checked. If it is greater than the
- CIf the current urgency value is less than the urgency value specified in the milestone, It is adjusted
- DWhen a given milestone is reached, the specified urgency value is added to the current urgency
How the community answered
(26 responses)- A4% (1)
- B19% (5)
- C8% (2)
- D69% (18)
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