Pegasystems
PEGACPBA71V1 · Question #8
Which statement best describes how a service level affects the urgency value of an assignment or a case?
The correct answer is D. When a given milestone is reached, the specified urgency is added to the current urgency value. See the full explanation below for the reasoning.
Question
Which statement best describes how a service level affects the urgency value of an assignment or a case?
Options
- AIf the current urgency value is less than the urgency specified inthe milestone, it is adjusted tothe
- BWhen a given milestone is reached, the urgency is set to the specified value in that milestone.
- CWhen a given milestone is reached, the current urgency is checked. If it is greater than the value
- DWhen a given milestone is reached, the specified urgency is added to the current urgency value.
How the community answered
(30 responses)- A7% (2)
- B3% (1)
- C13% (4)
- D77% (23)
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