Pegasystems
PEGACLSA_62V2 · Question #109
PEGACLSA_62V2 Question #109: Real Exam Question with Answer & Explanation
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Question
Review the following requirement: A loan application has as part of its process a step that sends a letter to an individual. After the letter is sent, the loan officer cannot do anything to the loan application for 14 days. After those 14 days, the next step is for the loan officer to review the case details and make a processing decision. During those 14 days, the individual who received the letter may call up the front office and provide new information about the application at which point the 14-day hold is lifted and the work is routed to the underwriter for the decision. The business says in most cases this call does not occur and the 14 days lapses. Given the information provided which design is most appropriate? (Choose One)
Options
- AAfter the letter is sent route the work to a "pending" workbasket and place an SLA on it for 14
- BAfter the letter is sent route the work to a "pending" workbasket and place an SLA on it for 14
- CAfter the letter is sent route the work to the front office to allow for the updating of the item if and
- DAfter the letter is sent use a split join to route the work to both the front office and loan officer.
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