Salesforce
PDII · Question #33
PDII Question #33: Real Exam Question with Answer & Explanation
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Question
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script. Following best practices, what should a developer use to meet this requirement?
Options
- AApex Trigger
- BProcess Builder
- CFlow Builder
- DApprovals
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