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PDI · Question #170
PDI Question #170: Real Exam Question with Answer & Explanation
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Submitted by obi.ng· Apr 18, 2026Logic and Process Automation
Question
Universal Containers wants to automatically assign new cases to the appropriate support representative based on the case origin. They have created a custom field on the Case object to store the support representative name. What is the best solution to assign the case to the appropriate support representative?
Options
- AUse a trigger an the Case object.
- BUse a formula field on the case object.
- CUse a validation rule on the Case object.
- DUse an Assignment Flow element.
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Topics
#Case Assignment#Apex Triggers#Process Automation