PDI · Question #155
Cloud kicks has a muli-screen flow its call center agents use when handling inbound service desk calls. At one of the steps in the flow, the agents should be presented with a list of order number and
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Question
Cloud kicks has a muli-screen flow its call center agents use when handling inbound service desk calls. At one of the steps in the flow, the agents should be presented with a list of order number and dates that are retrieved from an external odrer management system in real time and displayed on the screen. What shuold a developer use to satisfy this requirement?
Options
- AAn invocae method
- BAn apex REST class
- CAn outbound message
- DAn Apex Controller
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