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PCNSE · Question #98

Which authentication source requires the installation of Palo Alto Networks software, other than PAN-OS 7x, to obtain a username-to-IP-address mapping?

The correct answer is B. Microsoft Terminal Services. For Microsoft Terminal Services environments, the Palo Alto Networks Terminal Services Agent software must be installed to obtain accurate username-to-IP-address mappings when multiple users share a single IP.

Submitted by jordan8· Apr 18, 2026Deploy and Configure

Question

Which authentication source requires the installation of Palo Alto Networks software, other than PAN-OS 7x, to obtain a username-to-IP-address mapping?

Options

  • AMicrosoft Active Directory
  • BMicrosoft Terminal Services
  • CAerohive Wireless Access Point
  • DPalo Alto Networks Captive Portal

How the community answered

(53 responses)
  • A
    2% (1)
  • B
    91% (48)
  • C
    2% (1)
  • D
    6% (3)

Why each option

For Microsoft Terminal Services environments, the Palo Alto Networks Terminal Services Agent software must be installed to obtain accurate username-to-IP-address mappings when multiple users share a single IP.

AMicrosoft Active Directory

Microsoft Active Directory can provide user-to-IP mappings through a User-ID agent (running separately or on the firewall) or by leveraging syslog, without requiring dedicated Palo Alto Networks software on the AD servers.

BMicrosoft Terminal ServicesCorrect

Microsoft Terminal Services (now Remote Desktop Services) allows multiple users to share a single IP address, necessitating the installation of the Palo Alto Networks Terminal Services Agent (TS Agent) on the server to accurately map individual users to their sessions and traffic.

CAerohive Wireless Access Point

Aerohive Wireless Access Points (and similar WAPs) can send user authentication information via syslog or RADIUS accounting for User-ID, without requiring Palo Alto Networks software installation on the WAPs themselves.

DPalo Alto Networks Captive Portal

Palo Alto Networks Captive Portal is a built-in feature of PAN-OS that handles user authentication and mapping directly, without requiring additional software installation on other systems.

Concept tested: User-ID agents for specific environments (Terminal Services)

Source: https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-admin/user-id/deploy-user-id/configure-user-id-to-monitor-user-traffic/configure-the-terminal-services-agent

Topics

#User-ID#TS Agent#Authentication Sources#Terminal Services

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