PeopleCert
PC0-001 · Question #762
PC0-001 Question #762: Real Exam Question with Answer & Explanation
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Question
Which statement about the automation of service requests is CORRECT?
Options
- AService requests that cannot be automated should be handled as incidents
- BService requests and their fulfillment should be automated as much as possible
- CService requests that cannot be automated should be handled as problems
- DService requests and their fulfillment should be carried out by service desk staff without
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