PeopleCert
PC0-001 · Question #762
Which statement about the automation of service requests is CORRECT?
The correct answer is B. Service requests and their fulfillment should be automated as much as possible. See the full explanation below for the reasoning.
Question
Which statement about the automation of service requests is CORRECT?
Options
- AService requests that cannot be automated should be handled as incidents
- BService requests and their fulfillment should be automated as much as possible
- CService requests that cannot be automated should be handled as problems
- DService requests and their fulfillment should be carried out by service desk staff without
How the community answered
(38 responses)- A3% (1)
- B71% (27)
- C18% (7)
- D8% (3)
Community Discussion
No community discussion yet for this question.