PeopleCert
PC0-001 · Question #751
What is the purpose of the `incident management' practice?
The correct answer is A. To minimize the negative impact of incidents by restoring normal service operation as quickly as. See the full explanation below for the reasoning.
Question
What is the purpose of the `incident management' practice?
Options
- ATo minimize the negative impact of incidents by restoring normal service operation as quickly as
- BTo capture demand for incident resolution and service requests
- CTo reduce the likelihood and impact of incidents by identifying actual and potential causes of
- DTo support the agreed service quality by effective handling of all agreed user-initiated service
How the community answered
(32 responses)- A75% (24)
- B6% (2)
- C3% (1)
- D16% (5)
Community Discussion
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