What are guiding principles?

Question

Options

• AA set of interconnected activities that help an organization deliver a valuable service
• BA description of one or more services that help address the needs of a target consumer group
• CA set of specialized organizational capabilities for enabling value for customers
• DRecommendations that help an organization when adopting a service management approach

• A
  9% (3)
• B
  15% (5)
• C
  6% (2)
• D
  70% (23)

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