PeopleCert
PC0-001 · Question #740
Which is a purpose of the `service desk' practice?
The correct answer is B. To be the entry point and single point of contact for the service provider with all of its users. See the full explanation below for the reasoning.
Question
Which is a purpose of the `service desk' practice?
Options
- ATo minimize the negative impact of incidents by restoring normal service operation as quickly as
- BTo be the entry point and single point of contact for the service provider with all of its users
- CTo support the agreed quality of a service by handling all pre-defined, user-initiated service
- DTo establish and nurture the links between the organization and its stakeholders at strategic and
How the community answered
(30 responses)- A13% (4)
- B73% (22)
- C10% (3)
- D3% (1)
Community Discussion
No community discussion yet for this question.