Which statement about IT service management is CORRECT?

Question

Options

• AIt is performed by customers using a mix of IT systems, services and processes
• BIt is performed by IT service providers using a mix of suppliers and their products
• CIt is performed by the service desk using a mix of people, process and technology
• DIt is performed by IT service providers using a mix of people, process and technology

• A
  2% (1)
• B
  15% (6)
• C
  5% (2)
• D
  78% (32)

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