What is the purpose of problem management?

Question

Options

• AReduces the likelihood and impact of incidents
• BEnsures services are restored as soon as possible
• CHelps direct the incident to the correct support area
• DDetermines how the service provider is perceived

• A
  82% (45)
• B
  5% (3)
• C
  2% (1)
• D
  11% (6)

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