A. An addition or modification that could have an effect on services

B. Any change of state that has significance for the management of a configuration item

D. An unplanned reduction in the quality of a service

PeopleCert

PC0-001 · Question #721

What is a problem?

The correct answer is C. A cause or potential cause of one or more incidents. See the full explanation below for the reasoning.

Question

What is a problem?

AAn addition or modification that could have an effect on services
BAny change of state that has significance for the management of a configuration item
CA cause or potential cause of one or more incidents
DAn unplanned reduction in the quality of a service

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