What should be done to determine the appropriate metrics for measuring a new service?

Question

Options

• AMeasuring the performance over the first six months, and basing a solution on the results
• BAsking customers to provide numerical targets that meet their needs
• CUsing operational data to provide detailed service reports
• DAsking customers open questions to establish their requirements

• A
  6% (4)
• B
  11% (7)
• C
  79% (49)
• D
  3% (2)

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