PeopleCert
PC0-001 · Question #639
Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service…
The correct answer is D. 1 and 2. See the full explanation below for the reasoning.
Question
Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests
Options
- A3 and 4
- B2 and 3
- C1 and 4
- D1 and 2
How the community answered
(29 responses)- A14% (4)
- B3% (1)
- C7% (2)
- D76% (22)
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