PeopleCert
PC0-001 · Question #636
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?
The correct answer is B. Service desk. See the full explanation below for the reasoning.
Question
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?
Options
- ARelease management
- BService desk
- CProblem management
- DSupplier management
How the community answered
(27 responses)- A15% (4)
- B74% (20)
- C7% (2)
- D4% (1)
Community Discussion
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