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PC0-001 · Question #619
PC0-001 Question #619: Real Exam Question with Answer & Explanation
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Question
Which statement about service desks is CORRECT?
Options
- AThe service desk should work in close collaboration with support and development teams
- BThe service desk should rely on self-service portals instead of escalation to support teams
- CThe service desk should remain isolated from technical support teams
- DThe service desk should escalate all technical issues to support and development teams
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