PeopleCert
PC0-001 · Question #619
Which statement about service desks is CORRECT?
The correct answer is A. The service desk should work in close collaboration with support and development teams. See the full explanation below for the reasoning.
Question
Which statement about service desks is CORRECT?
Options
- AThe service desk should work in close collaboration with support and development teams
- BThe service desk should rely on self-service portals instead of escalation to support teams
- CThe service desk should remain isolated from technical support teams
- DThe service desk should escalate all technical issues to support and development teams
How the community answered
(22 responses)- A73% (16)
- B9% (2)
- C5% (1)
- D14% (3)
Community Discussion
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