Which is a key requirement for a successful service level agreement?

Question

Options

• AIt should be written in legal language
• BIt should be simply written and easy to understand
• CIt should be based on the service provider's view of the service
• DIt should relate to simple operational metrics

• A
  7% (4)
• B
  80% (49)
• C
  3% (2)
• D
  10% (6)

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