PeopleCert
PC0-001 · Question #582
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
The correct answer is D. Service request management. See the full explanation below for the reasoning.
Question
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
Options
- AChange control
- BIT asset management
- CService desk
- DService request management
How the community answered
(27 responses)- A4% (1)
- B11% (3)
- C4% (1)
- D81% (22)
Community Discussion
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