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PC0-001 · Question #565

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

The correct answer is C. Outsourced. See the full explanation below for the reasoning.

Question

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

Options

ALocal
BCentralized
COutsourced
DVirtual

How the community answered

(67 responses)

A
16% (11)
B
6% (4)
C
75% (50)
D
3% (2)

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