Which of the following is the correct definition of an outcome?

Question

Options

• AThe results specific to the clauses in a service level agreement (SLA)
• BThe result of carrying out an activity, following a process or delivering an IT service
• CAll the accumulated knowledge of the service provider
• DAll incidents reported to the service desk

• A
  7% (1)
• B
  71% (10)
• C
  14% (2)
• D
  7% (1)

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