PeopleCert
PC0-001 · Question #464
An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service. What has taken place?
The correct answer is D. A hierarchic escalation. See the full explanation below for the reasoning.
Question
An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service. What has taken place?
Options
- AA functional escalation
- BA service level escalation
- CAn incident resolution
- DA hierarchic escalation
How the community answered
(50 responses)- A12% (6)
- B4% (2)
- C6% (3)
- D78% (39)
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