PeopleCert
PC0-001 · Question #460
What BEST defines IT service management?
The correct answer is C. The implementation and management of quality IT services that meet business needs. https://en.wikipedia.org/wiki/IT_service_management
Safe Management
Question
What BEST defines IT service management?
Options
- AAn organization supplying services to only external customers
- BThe customer of an IT service provider who defines and agrees the service targets
- CThe implementation and management of quality IT services that meet business needs
- DThe resources that are utilized to provide value to customers through services
How the community answered
(42 responses)- A14% (6)
- B5% (2)
- C74% (31)
- D7% (3)
Explanation
Topics
#ITSM#IT service management#quality services#ITIL
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