Which of the following BEST describes an operational level agreement (OLA)?

Question

Options

• AIt contains targets that underpin those within an SLA to ensure that targets will not be breached
• BIt is an agreement between a supplier and another part of the same organization that assists with
• CIt is a written agreement between a supplier and the IT customer(s), defining the key service
• DIt is a legally binding contract outlining services delivered to an IT service provider that underpin a

• A
  8% (4)
• B
  73% (35)
• C
  4% (2)
• D
  15% (7)

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