PeopleCert
PC0-001 · Question #422
In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
The correct answer is D. Manage Incidents effectively through 1st, 2nd and 3rd line. See the full explanation below for the reasoning.
Question
In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
Options
- AOnly manage Incidents effectively through 1st and 2nd line
- BOnly manage Incidents effectively through the 1st line
- COnly manage Incidents effectively at the 3rd line
- DManage Incidents effectively through 1st, 2nd and 3rd line
How the community answered
(19 responses)- A5% (1)
- B5% (1)
- C11% (2)
- D79% (15)
Community Discussion
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