Which of the following statements is INCORRECT?

Question

Options

• AThe Service Knowledge Management System (SKMS) includes Configuration Management
• BThe SKMS is part of the Configuration Management System (CMS)
• CThe SKMS can include data on the performance of the organization
• DThe SKMS can include user skill levels

• A
  4% (2)
• B
  85% (47)
• C
  9% (5)
• D
  2% (1)

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