Which of the following statements is INCORRECT?

Question

Options

• AThe SKMS is part of the Configuration Management System (CMS)
• BThe SKMS can include data on the performance of the organization
• CThe Service Knowledge Management System (SKMS) includes Configuration Management
• DThe SKMS can include user skill levels

• A
  73% (27)
• B
  5% (2)
• C
  16% (6)
• D
  5% (2)

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