Which of the following statements about incident reporting and logging is CORRECT?

Question

Options

• AIncidents can only be reported by users, since they are the only people who know when a service
• BIncidents can be reported by anyone who detects a disruption or potential disruption to normal
• CAll calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk
• DIncidents reported by technical staff must be logged as Problems because

• A
  4% (1)
• B
  85% (22)
• C
  8% (2)
• D
  4% (1)

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