PeopleCert
PC0-001 · Question #337
What is most likely to cause a loss of faith in the Service Level Management process?
The correct answer is C. Inclusion of items in the SLA that cannot be effectively measured. See the full explanation below for the reasoning.
Question
What is most likely to cause a loss of faith in the Service Level Management process?
Options
- AMeasurements that match the customer's perception of the service
- BClear, concise, unambiguous wording in the Service Level Agreements(SLAs)
- CInclusion of items in the SLA that cannot be effectively measured
- DInvolving customers in drafting Service Level Requirements
How the community answered
(29 responses)- A3% (1)
- B17% (5)
- C69% (20)
- D10% (3)
Community Discussion
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