PeopleCert
PC0-001 · Question #299
The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:
The correct answer is A. An SLA is legally binding, an OLA is a best efforts agreement. See the full explanation below for the reasoning.
Question
The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:
Options
- AAn SLA is legally binding, an OLA is a best efforts agreement
- BAn SLA defines the service to be provided, an OLA defines internal support needed to deliver the
- CAn SLA defines Service Level Requirements, an OLA defines Service Level Targets
- DAn SLA is with an external customer, an OLA is with an internal customer
How the community answered
(29 responses)- A76% (22)
- B14% (4)
- C7% (2)
- D3% (1)
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