PeopleCert
PC0-001 · Question #289
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the…
The correct answer is A. Functions and Processes. See the full explanation below for the reasoning.
Question
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?
Options
- AFunctions and Processes
- BMarkets and Customers
- CApplications and Infrastructure
- DPeople, products and technology
How the community answered
(30 responses)- A80% (24)
- B10% (3)
- C3% (1)
- D7% (2)
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