PeopleCert
PC0-001 · Question #281
In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?
The correct answer is D. It is possible that responsiveness may suffer and customers needs may not be met within. See the full explanation below for the reasoning.
Question
In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?
Options
- ACustomers needs will be met more easily because of the improved stability of the services with
- BFrom the information given, it is not possible to comment regarding the impact on responsiveness
- CThere is only likely to be a positive outcome from improved stability - the customers must be
- DIt is possible that responsiveness may suffer and customers needs may not be met within
How the community answered
(33 responses)- A3% (1)
- B6% (2)
- C12% (4)
- D79% (26)
Community Discussion
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