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PC0-001 · Question #275

Which is the first step in the 7 Step Improvement Process?

The correct answer is D. Define what you should measure. See the full explanation below for the reasoning.

Question

Which is the first step in the 7 Step Improvement Process?

Options

AWhere are we now?
BIdentify gaps in Service Level Agreement (SLA) achievement
CPrepare for action
DDefine what you should measure

How the community answered

(36 responses)

A
3% (1)
B
3% (1)
C
11% (4)
D
83% (30)

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Full PC0-001 Practice