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PC0-001 · Question #260

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

The correct answer is C. Vision and Strategy, Tactical Goals and Operational Goals. See the full explanation below for the reasoning.

Question

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

Options

ABusiness Objectives, IT Objectives, Process Metrics
BProcess Models, Goals and Objectives
CVision and Strategy, Tactical Goals and Operational Goals
DBusiness and IT Strategy and Process Definitions

How the community answered

(31 responses)

A
3% (1)
B
6% (2)
C
81% (25)
D
10% (3)

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