Which statement about Service Level Agreements (SLAs) is CORRECT?

Question

Options

• AThey must contain legal wording because of their importance
• BThere should always be a separate SLA for each specific customer
• CThe wording must be clear and concise to allow no room for ambiguity
• DChanges to the SLA can only be requested by the customer

• A
  9% (3)
• B
  14% (5)
• C
  74% (26)
• D
  3% (1)

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