PeopleCert
PC0-001 · Question #192
Which of the following is the best definition of service management?
The correct answer is B. A set of specialized organizational capabilities for providing value to customers in the form of services. See the full explanation below for the reasoning.
Question
Which of the following is the best definition of service management?
Options
- AThe ability to keep services highly available to meet the business needs
- BA set of specialized organizational capabilities for providing value to customers in the form of services
- CA complete set of all the documentation required to deliver world class services to customers
- DAn internationally recognized methodology to provide valuable services to customers
How the community answered
(42 responses)- A14% (6)
- B79% (33)
- C2% (1)
- D5% (2)
Community Discussion
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