PeopleCert
PC0-001 · Question #118
What is the BEST description of an operational level agreement (OLA)?
The correct answer is A. An agreement between the service provider and another part of the same organization. See the full explanation below for the reasoning.
Question
What is the BEST description of an operational level agreement (OLA)?
Options
- AAn agreement between the service provider and another part of the same organization
- BAn agreement between the service provider and an external organization
- CA document that describes to a customer how services will be operated on a day-to-day basis
- DA document that describes business services to operational staff
How the community answered
(29 responses)- A76% (22)
- B7% (2)
- C14% (4)
- D3% (1)
Community Discussion
No community discussion yet for this question.