How does the NetApp Remote Support Agent (RSA) connect to NetApp support?

NetApp Support does not initiate an inbound connection to the RSA; the agent initiates the connection from the customer's network to NetApp's support infrastructure.

NetApp Support does not initiate an inbound connection, and even if it did, a non-secure connection would be unacceptable for transmitting sensitive diagnostic data.

The RSA initiates an outbound, secure connection (e.g., HTTPS) to NetApp Support, which is a standard practice to traverse customer firewalls without requiring inbound port openings, thereby enhancing security.

Although the RSA initiates the connection, it always utilizes a secure channel (such as HTTPS) to protect the integrity and confidentiality of the diagnostic data being sent to NetApp Support.