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NCP-MCI-6.10 · Question #115

An administrator is receiving repeated approval requests to delete a protected snapshot that has already been approved. What is the likely cause?

The correct answer is C. The administrator is an approver on the approval policy. When an administrator is listed as an approver on the same approval policy that governs an action they triggered, the system sends approval notifications back to them repeatedly. This creates a conflict because the submitter and approver are the same person - the system expects…

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Question

An administrator is receiving repeated approval requests to delete a protected snapshot that has already been approved. What is the likely cause?

Options

  • AThere is an error with the SMTP server.
  • BThe Policy Engine wasn't implemented.
  • CThe administrator is an approver on the approval policy.
  • DThere are multiple approvers on the approval policy.

How the community answered

(19 responses)
  • A
    5% (1)
  • B
    5% (1)
  • C
    79% (15)
  • D
    11% (2)

Explanation

When an administrator is listed as an approver on the same approval policy that governs an action they triggered, the system sends approval notifications back to them repeatedly. This creates a conflict because the submitter and approver are the same person - the system expects a separate approver to respond, but the only approver configured is the person who initiated the request. The solution is to ensure the requesting administrator is not also listed as an approver on that policy. SMTP errors (A) would prevent notifications entirely, not cause repetition. No Policy Engine (B) would mean no approval flow exists at all. Multiple approvers (D) would not cause repeated requests to the same administrator - it would just require one of the approvers to respond.

Topics

#Approval policies#Snapshot management#Workflow troubleshooting#Data protection

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