Users have contacted the helpdesk stating that they have been having difficulties staying connected to the wireless network. They report that their laptops connect to one access point, drop the…

Question

Options

• AReconfigure the access points from 802.11b to 802.11g.
• BEstablish procedures which limit user connections during peak hours.
• CConfigure the access points so that they all use different SSIDs.
• DMove one or more access points, minimizing signal overlap.

• A
  4% (2)
• B
  15% (7)
• C
  9% (4)
• D
  72% (34)

Explanation

The described behavior - constant roaming between access points - is caused by excessive signal overlap. When two APs cover the same area with similar signal strength, a wireless client cannot firmly commit to one AP; it alternates between them as signals fluctuate slightly above and below each other. Reducing the physical overlap by repositioning APs ensures each AP has a clearly dominant coverage zone, giving clients a stable, definitive connection. Changing the wireless standard (802.11b to g) does not address overlap. Limiting user connections during peak hours is a policy workaround, not a fix. Assigning different SSIDs would prevent seamless roaming entirely and is not a practical enterprise solution.

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