CompTIA
N10-004 · Question #564
A user can no longer access the accounting file share, but others are still able to access the share. Which of the following would be the FIRST step in troubleshooting the issue?
The correct answer is C. Ask the user if anything has changed on the system. See the full explanation below for the reasoning.
Question
A user can no longer access the accounting file share, but others are still able to access the share. Which of the following would be the FIRST step in troubleshooting the issue?
Options
- ANotify senior management of the issue.
- BDevelop a probable cause theory.
- CAsk the user if anything has changed on the system.
- DEscalate the issue to the vendor.
How the community answered
(60 responses)- A3% (2)
- B5% (3)
- C82% (49)
- D10% (6)
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