CompTIA
N10-004 · Question #426
A network technician is troubleshooting a network issue that has just been reported. Which of the following troubleshooting steps should the technician take FIRST to help resolve this issue?
The correct answer is C. Ask the user who reported the issue to explain the symptoms in detail. See the full explanation below for the reasoning.
Question
A network technician is troubleshooting a network issue that has just been reported. Which of the following troubleshooting steps should the technician take FIRST to help resolve this issue?
Options
- ARecord the solution in the appropriate logs for future use.
- BAsk the user who reported the issue what past documentation they have.
- CAsk the user who reported the issue to explain the symptoms in detail.
- DRecord what steps should be taken to resolve the issue.
How the community answered
(41 responses)- A15% (6)
- B5% (2)
- C76% (31)
- D5% (2)
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